Effective Date: September 3, 2025
Company: Barwick Heating & Cooling, LLC (“Barwick,” “we,” “us,” or “our”)
Address: 2484 Eldorado Drive, Springville, UT 84663, USA
Website: https://barwickheating.com
Contact: 801800COOL@gmail.com • (801) 800 – 2665
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, booking forms, communications (including SMS), and HVAC services (the Services).
1) Information We Collect
- Identifiers: name, email, phone number, address, company, property details.
- Service & Transaction Info: requested services, bookings/appointments, estimates, invoices, work orders, warranty details.
- Communications: calls, emails, SMS/MMS content necessary to provide the Services (we may record customer service calls with notice/consent where required).
- Payment Info: processed by our payment provider; we do not store full card numbers.
- Technical Data: IP address, device/browser data, pages viewed, approximate location, cookies and similar technologies.
2) Sources of Information
- Directly from you (forms, calls, SMS, emails, on‑site visits).
- Automatically via our website and tools (cookies, logs, analytics).
- From service providers and partners you interact with (e.g., Housecall Pro, Twilio, ServiceDirect, warranty/dispatch portals such as dispatch.me, and property management platforms such as AppFolio when authorized).
3) How We Use Information
- Provide, schedule, and perform HVAC services; manage estimates, invoices, and warranties.
- Communicate about inquiries, scheduling, confirmations, reminders, and support (including SMS).
- Process payments; send receipts; handle customer service.
- Improve and secure our Services; detect, prevent, and investigate fraud or misuse.
- Comply with legal obligations and enforce our agreements.
4) Sharing of Information
We share personal information with vendors/service providers that help us operate the Services (e.g., scheduling, messaging, payments, hosting, analytics). We may share to comply with law, protect rights and safety, or in a business transfer. We do not sell personal information.
5) Cookies & Tracking
We use cookies and similar technologies for core functionality, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
6) SMS/MMS Text Messaging Program (“Barwick Alerts”)
By submitting your phone number and consenting (e.g., checking a box on our forms, texting an opt‑in keyword, or giving verbal consent that we document), you agree to receive SMS related to your inquiry, scheduling, confirmations, reminders, and support; occasional service updates or offers may be sent. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time; HELP for help. We do not use public link shorteners in program messages. Carriers are not liable for delayed or undelivered messages.
7) Data Security
We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
8) Data Retention
We retain information as needed to provide the Services, meet legal/contractual requirements, resolve disputes, and enforce agreements.
9) Your Choices & Rights
- Opt out of SMS at any time by replying STOP; reply HELP for help.
- Update or request deletion of your information by contacting us at 801800COOL@gmail.com; we may need to retain certain records as required by law or legitimate business needs.
- Manage cookies in your browser settings.
10) State‑Specific Notices
Depending on your state (e.g., CA/CO/CT/VA/UT), you may have rights to access, correct, delete, or limit certain uses of personal information. To exercise rights, contact 801800COOL@gmail.com. We will verify your request and respond as required by applicable law.
11) Children
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
12) Changes to this Policy
We may update this Policy from time to time. We will post the updated version with a new Effective Date.
13) Contact
Questions about privacy? Contact us at 801800COOL@gmail.com or (801) 800 – 2665, or write to the address above.